Reverse Logistics Distribution Clerk

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Description

Under the direction of the Reverse Logistics Sort Lead, the Distribution Coworker supports the company’s goals by providing an excellent customer experience. As a key part of the controlling the flow of customer product through our facility, the distribution coworker ensures that each mobile phone is properly scanned and secured to an appropriate location. They also manage the flow of work to the shop floor helping to ensure customer turn time expectations are met.

Key Responsibilities

  • Safely secure and store every phone in the Sort Cage through accurate scanning and bin locations
  • Organize and distribute product to the shop floor based on specific customer SLA agreements
  • Collect completed work from technicians and scan/route quickly and accurately
  • Monitor work in process to prevent unnecessary delays
  • Cultivate effective working relationships across all departments
  • Maintain a clean and safe work area per documented procedures

Key Metrics

  • Customer turn-time vs. KPI agreements
  • Closing checklist performed
  • 100% scanning and storage accuracy

Skills and Qualifications

  • High school degree or equivalent
  • Demonstrated attention to detail in a fast paced environment